All Things Ukrainian Payment Policy

All of our items are stocked in North Carolina.
Typically2-3 day delivery!
For most orders we ship out the next day!
$10 Minimum purchase on all orders (not including shipping charges)

Ready to place an order Online ?

CLICK HERE
for the SECURE
Online Request Form

You can also call us during Business Hours at (336) 712-0569 to place your order on the phone.

** PLEASE NOTE **
The Order Form will Remain OPEN until you click SUBMIT REQUEST
Arrange this window to the side to allow you to fill out the form and keep shopping.
The website is still open in the original window.
Clicking on the ORDER INFORMATION link won't switch you back to the order form or open another window

For those who wish to call your order in or Email, below are the complete order options and complete details..

STEP 1
CONTACT US to verify Stock (3 convenient ways)

Option 1

REQUEST FORM

Available 24/7

TO fill out our easy Customer Request Form

CLICK HERE for the SECURE Online Request Form

This is the best way for you to convey your order request to us.
If you are ready to place the order and live in the USA, and you are paying by MC, Visa, or Discover, fill out the entire form including your Credit Card information. Please check the "Process-if-In-Stock" option on the order form. If an Email address is supplied, a confirmation email will be sent, from allukes@hotmail.com.

Paying by Personal Check, Money Order or COD? If you live in the USA,
fill out at least the shipping address and a way to contact you (phone or Email). We will check stock, calculate shipping and provide a total estimate. We will place the items on hold for at least 1 week, until we receive payment.

Making just an inquiry? Then, fill out only your Name, E-mail or Phone, a shipping address or Zip Code and the items of interest. There is no obligation to buy, unless you tell us to place the order.

Sending this as a gift? We can provide a gift card at no extra cost. Just check the appropriate box on the order form and tell us what to write inside the card. Its easy, its fast and satisfaction guaranteed. (Limit one gift card per address.)

We process these requests as they arrive during business hours.
Typically during weekdays, we process the transaction and ship by the end of the next day (often the same day if we receive your order before 10am). Express shipping is available to most areas.
If you do not get a response within 24 hours (during Operating Days)
please call us at (336) 712-0569.

Option 2

TELEPHONE
(Best for Rush Delivery)

CLICK HERE
for our Business Hours

Our Phone Number is
(336) 712-0569
In a hurry or not comfortable with ordering on-line? Call us during business hours. Our friendly staff will immediately check stock,
provide you with a shipping estimate and process your order on the phone.
Then, you have the option of sending payment by mail or paying by credit card. We also provide overnight shipping (if available in your area) for an addtional fee. If you get the answering machine, leave your name, phone number and
the best time to return the call (if in the continental USA.)

Option 3

EMAIL

Our Primary Email Order Addresses are
ALLUKES@HOTMAIL.COM
ORDER@BuyATU.com

Include in the subject " ORDER REQUEST. " This helps us identify legitimate orders. (If you are using a Web based Email service such as Yahoo, AOL, or others, you may have to manually type in the email address.)

INCLUDE THE FOLLOWING
INFORMATION IN THE EMAIL:

1. Item# or Stock numbersof the items you wish to purchase and quantities.
2. Please include your POSTAL or ZIP code of the shipping destination and country. We need the information to calculate shipping. If you want to speed up the order process, send us your full address.
3. If you wish for us to contact you to confirm the order and to obtain Credit Card information, please include your phone number and the best time to call (lower 48 states, USA only.) If you do not include all necessary information, your request may be delayed..

We process these requests as they arrive during business hours.
Typically during weekdays, we process the transaction and ship by the end of the next day.
If you do not get a response within 24 hours (during Operating Days)
please call us at (336) 712-0569.

STEP 2
ORDER CONFIRMATION

Option 1

EMAIL

Upon receiving your request, we verify stock.
If the appropriate box is checked on the order form and we have all of your payment information, we will process and ship the order. If sending a check, we will place the items on hold for 1 week Items are shipped as payment is received.

If you provided an Email address, you will receive a confirmation of the total cost including shipping via an attached .pdf file. If you do not have an email address and would prefer for us to call you, please provide a telephone number and best time to call, and we will call you (Lower 48 states.) If you confirm the order via email, we usually ship by the next day.

The prices listed are in US Dollars and DO NOT include shipping (CLICK HERE TO READ OUR SHIPPING POLICY. ) or sales tax (6.75%) for NC residents.
We will give you the total price including shipping. You have 1 week to arrange payment. See PAYMENT METHODS

If you already provided the information via phone, your order is complete, but we will send you an estimate by email. You do not have to respond, but if you see an error in the order or shipping address, please contact us as soon as possible.

Option 2

TELEPHONE

Upon receiving your request, we verify stock.
If sending a check, we will place the items on hold for 1 week Items are shipped as payment is received. If paying by Credit Card, we can complete the order over the phone.

If you would like confirmation by telephone, and you provided a phone number and the best time to call, we will call you to confirm the order(lower 48 states, USA only.) Sorry, we can't return international calls or those from Alaska or Hawaii.

STEP 3 Payment Methods

If you are interested in purchasing an item on the site, you can pay by the following methods.

1. Credit Card ,We accept all Novus cards, Discover, Master Card and Visa.
After the first order, we will keep your number on file for future orders.
Please read our Privacy Policy
PLEASE DO NOT EMAIL US YOUR CREDIT CARD INFORMATION.
You have 3 options to supply us with your Credit Card Information.

CLICK HERE to read about our secure Server provider

ON LINE SECURE ORDER FORM

Feel secure entering your Credit Card and Personal Information on our ON-LINE secure Order form. We use a secure server to make sure your information stays safe. CLICK HERE to see the Security Policy

CLICK HERE for the Online Request Form

FAX

Email us and ask for our Fax number.
Name
Shipping Address
Credit Card #,
Expiration Date,
Daytime phone
Best time is during the day, in the evenings the phone line is usually busy at this time.

PHONE

By Phone See Business Hours Below

Just call us at 336-712-0569. If we are not available, you can leave your name and phone number and we will be glad to call you back. Don't want to spring for a phone call? No problem, If you live in the continental 48 states, just Email us your phone number and the time to contact you and we will try to call you!

2. Personal Check or Money order. ( Domestic orders only. For international orders see details below or CLICK HERE. ) Please Contact us first to verify stock and determine shipping. (See STEP 1 above.) Tell us what items you wish to order. We will then put them on hold and give you an address to send payment. You have 10 days for us to receive payment. We will ship as soon as payment is received.

THERE WILL BE A $45 FEE CHARGED FOR ANY BAD CHECKS.
So please, NO BAD CHECKS! It really ruins our day.

3. COD, Please contact us by Email and tell us what items you wish. We will give you the entire cost plus COD charges. For items under $100, usually the charge is about $10.

4. Cash Please don't send cash in the mail. However, if you live in the Winston-Salem, North Carolina area or are just visiting, call us at 336-712-0569 and we will be glad to arrange a pickup.

OFFICE HOURS

Extended Hours for Holiday Shopping!

If you wish to call us, the best times* to reach us are:

MONDAY to THURSDAY	FRIDAY	SATURDAY	SUNDAY
9:00 AM to 2:00 PM and 4:00 PM to 9:00 PM Eastern Standard Time (USA)	9:00 AM to 3:00 PM Eastern Standard Time (USA)	12:00 PM to 4:00 PM Eastern Standard Time (USA)	Office Closed Secure online order form AVAILABLE 24/7
*SHIPPING* Complete order requests will typically be shipped out by the next day. However, we often ship the same day if the complete order is received by 2:00 PM.	*SHIPPING* Complete order requests will typically be shipped out by the next day. However, we often ship the same day if the complete order is received by 2:00 PM.	*SHIPPING* Complete order requests received during the weekend will be processed and shipped by Monday.	*SHIPPING* Complete order requests received during the weekend will be processed and shipped by Monday.

* If not convenient, please call and leave a message. Any time that you leave a message, we will return the call as soon as possible (within the USA and Canada only.) For international calls, it is best to reach us during office hours or communicate by e-mail. If you do not receive a response from us within two to three days, please assume that we did not receive the message, and call us back.

International Orders

Payment for international orders under $100 US , including shipping, can be made by Credit Card. Orders greater than $100, payment must be by international money order or by Western Union wire transfer. Also there are no returns for international orders and a $3 additional handling fee. You may also be charged a fee at your end upon receiving merchandise. Talk to your post office. We also may require additional card information and identification for Credit Card orders. We also reserve the right to refuse or cancel any orders that we may deem suspicious in nature. Email me for further inquiries. We regret the restrictions, but due to the rampant theft and forgery of Credit Card information, we have no other choice.
The following countries , we do not accept Credit Card Orders of any amount, only wire transfers are accepted. .
1. Romania
2. Indonesia
3. Singapore
4. Nigeria

Return/Exchange Policy

We here at ATU hope that you never have to return anything. However, we realize that for whatever reason, you may need to return merchandise or make an exchange. Please note:
1.    You must notify us before returning or exchanging merchandise.
2.    For US domestic orders, we will honor returns/exchanges within 30 days of the date of purchase.
3.    Any returned merchandise must be returned in the original packaging in re-sellable condition accompanied by the original or a copy of the sales receipt (invoice). Re-sellable condition means that no alterations have been made to the merchandise (for example, coatings applied to pysanky or wood crafts); CDs or DVDs must be returned unopened; embroideries must be returned unwashed, neatly folded and packed so that they do not wrinkle in transit. If there are any modifications made to the product or the product is damaged, we will not accept the return/exchange.
4.    There will be a 5% restocking fee for purchase amounts over $100.
5.    We will refund the price of the goods purchased, less any re-stocking fees (if applicable.) Sorry, we cannot refund any shipping or handling fees.
6.    Exchanges may be handled in one of two ways:
       a.    If time is critical, we can send the replacement merchandise as soon as possible, and your credit card will be charged at that time. Then, we will
              mail to you a refund check after the returned merchandise is received. (See item 7 below.) OR,
       b.    we can wait for you to return the merchandise, then ship the replacement items. (If there is a difference in price, depending on whether the
              replacement merchandise costs less or more, we will either send a refund check with the merchandise, or charge your credit card.)
7.    Refunds are made by check. We will mail your refund check within 10 business days after receiving the returned goods. (Sorry, we cannot run a credit to your credit card.)
8.    For international orders and show events (ex. Church or street festivals, etc.) all sales are final--no returns and no exchanges.

Wholesale Orders

We offer wholesale pricing to qualified buyers depending on the item, size of the order and advance notice. $100 minimum order. We don't offer all items for wholesale, please contact us with your specific needs. We offer special arrangements for Church Festivals, please contact us for further details. We only accept returns for damaged goods. An application for credit can be found by CLICKING HERE.

WHOLESALE TERMS

Wholesale orders must be paid by Check or Money Order. For the first order we require that you provide prepayment of the order. You have 30 days pay an invoice from the date of shipping. Failure to pay the invoice within 30 days inccurs an addtional 1% service charge on the unpaid balance per month.

Email us for further inquiries.

Payment Methods

Return Policy

PRIVACY POLICY

International